shipping & refunds
shipping
We offer tiered flat-rate shipping within the Continental United States based on your order total:
Orders under $50 ship for $10.
Orders from $50-$99.99 ship for $11.50.
Orders from $100-$149.99 ship for $12.50.
Orders of $150 or more qualify for free shipping.
These shipping rates exclude Alaska and Hawaii.
For shipping to Alaska, Hawaii or to a foreign country, please contact
customerservice@auntsadiesonline.com for custom shipping rates and assistance.
refunds
Aunt Sadie's is a small business run by one person, and every order is handled with care. Thank you for supporting our small business and taking the time to review our refund policy.
Refund Eligibility
Refund requests must be submitted within 14 days of receiving your order.
Delivery dates are verified through USPS tracking information.
Unfortunately, we cannot accept returns or issue refunds for:
- Dissatisfaction with a candle's scent.
- Items damaged during shipping.
- Customized items.
- Sale items.
Refund Conditions
For eligible returns, the following conditions apply:
- Items must be returned in their original, unused condition.
- Refunds will cover the purchase price of the returned item(s), minus any original shipping fees. Original shipping fees are nonrefundable.
- Customers are responsible for all return shipping costs. No additional charges will apply.
- We do not offer exchanges.
How to Request a Refund
To request a refund, please contact us within 14 days of receiving your order:
Email: customerservice@auntsadies.com
Phone: (802) 892-5267
package theft & delivery
We want your Aunt Sadie’s order to arrive safely! Once the carrier marks a package as delivered, however, we are no longer able to take responsibility for packages that are misplaced or stolen after delivery.
If your tracking information says your package was delivered but you cannot locate it, please first check around your property and with household members or neighbors. You can also contact the carrier to request additional delivery information.
Because we cannot control what happens to a package after it has been delivered, we are unable to issue refunds or replacements for packages that are confirmed as delivered and are subsequently reported stolen.